Materi :
1. Who is customer
2. What is Service
3. Service Process
4. Service is a system
5. Service quality
6. Customer Satisfaction
7. Customer satisfaction measurement.
8. Customer Loyalty
INVESTASI
Rp 7.750.000,00/peserta (jakarta, bogor, bandung, yogyakarta, surabaya)
Rp 8.750.000,00/peserta (bali, lombok, balikpapan)
FASILITAS
Sertifikat, Modul, Training Kit, Lunch, Coffee Break, diselenggarakan di hotel berbintang.
INFORMASI PENDAFTARAN DAN PROMO
Hub : 021 – 756 3091, 3280 5064, 3280 5074
Fax : 021 – 756 3291
CONTACT PERSON
0813 8280 7230
Jadwal Training Customer Service Exelence 2015:
